Return & Exchange

We do not accept returns, exchanges, or offer refunds on any purchases.

If you receive a product that is damaged or defective, please notify us within 3 days of delivery by emailing clear photographs of the product, packaging, and shipping box, along with your order details.

To report a damaged or defective item, please contact:
Email: info@luxeloft.co.in
Phone: +91 99107 23812

ELIGIBILITY
Claims for damaged or defective products must be raised within 3 days of delivery. Requests received after this period will not be eligible for review.

All claims are subject to inspection and verification by our team. If the claim is approved, a store credit equal to the value of the product will be issued. Store credit will be valid for 6 months from the date of issue.

QUALITY ASSURANCE
Each product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

STORE CREDIT
Approved claims for damaged or defective products will be resolved through store credit only. Refunds, replacements, or exchanges will not be provided.

FINAL SALE
All products are considered final sale. As each piece is carefully sourced or crafted, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect selection after purchase.